FAQs

Ordering, Payments & Delivery

  • No. Ampersand Creations currently offers local pickup and local delivery only. Delivery is available within Sierra County, New Mexico, for an additional $3.

  • We accept cash, credit and debit cards, checks payable to Hersey Creative Studios, PayPal, Cash App, and Venmo.

  • Yes. A deposit of at least 50% of the estimated order total is required before custom-design or production work begins. The remaining balance is due when the completed item is approved and picked up or delivered.

Custom Designs and Revisions

  • Custom orders include up to three design revisions. Each revision is an opportunity to request reasonable changes before approving the final design.

    If the third revision is not approved, the order will be canceled. Ampersand Creations will retain half of the deposit for the design work already completed and return the other half to the customer.

  • Possibly. Customer-provided images, designs, logos, materials, and other items are reviewed individually. Please schedule a consultation before placing the order so we can determine whether they are suitable for the requested creation.

    Customers are responsible for confirming that they own or have permission to use any photographs, artwork, logos, wording, or other materials they provide.

  • Complimentary items offered directly by Ampersand Creations do not include design previews or revision rounds unless specifically stated. Items awarded through a giveaway or contest are subject to the terms announced for that promotion.

Cancellations, Returns, & Order Concerns

  • A custom order may be canceled within 24 hours of placing the order, provided that design or production work has not already begun. Once work begins, the deposit is nonrefundable except as provided in our design-revision and order-concern policies.

  • Yes. Because custom and personalized products are created specifically for one customer, they cannot be returned or exchanged because of a change of mind, an incorrect customer selection, or dissatisfaction with details that were included in an approved design.

    This final-sale policy does not prevent Ampersand Creations from correcting a verified creator error.

  • Please inspect your order before making the final payment. If you are not satisfied, you may choose one complimentary remake or a refund equal to half of the deposit. Ampersand Creations will retain the original item and the remaining portion of the deposit to help cover materials and work already completed.

  • Contact Ampersand Creations within seven days of pickup or delivery. If the problem resulted from a verified creator error, we will offer a reasonable correction or one complimentary remake.

    If the item matches the approved design and has no creator error, but you are otherwise dissatisfied, Ampersand Creations may offer a refund of up to 25% of the final order total. Custom and personalized items are otherwise final sale.

    For any remake or refund, Ampersand Creations may require the original item to be returned.

Production, Pickup, & Product Care

  • Custom and personalized orders typically require approximately two weeks. Design work and supply ordering will not begin until the required deposit and necessary order information have been received. Production begins after the customer approves the final design.

    Turnaround times may change because of design revisions, vendor availability, supply shipping, illness, hospitalization, family emergencies, bereavement, or other circumstances beyond our reasonable control. Jolynne will communicate any known delays as soon as possible.

  • Rush orders may be available depending on the product, materials, and production schedule. A minimum $20 rush fee applies. Additional vendor or expedited-material fees may also be required. All rush-order costs will be explained before the order is accepted.

  • Completed orders must be picked up or delivered within five business days after Jolynne notifies the customer that the order is ready.

    Additional time may be arranged when the customer remains in reasonable communication with Jolynne and agrees to a new pickup or delivery date.

  • Jolynne will make one reasonable attempt to contact the customer after the order is ready. If the order has not been collected within five business days and the customer has not communicated with Jolynne to make other arrangements, the order will be considered abandoned.

    An abandoned item may be disposed of, repurposed, or otherwise removed, and the deposit and any previous payments will be forfeited. Business days do not include weekends or recognized holidays.

  • Customer-provided items are accepted at the customer’s risk. Ampersand Creations will take reasonable care while handling and customizing the item, but some creative and production processes carry a risk of damage.

    If an item is damaged during production, Jolynne may attempt to repair or replace it when reasonably possible. However, replacement cannot be guaranteed, and Ampersand Creations is not responsible for the sentimental value, rarity, or replacement cost of a customer-provided item.

    Customers should not provide irreplaceable, valuable, or sentimental items.

  • Yes. Care instructions will be provided with each applicable item. Following those instructions will help protect the design and extend the life of your creation.

    If you lose your instructions or need another copy, you may contact Jolynne and arrange to pick one up from the studio.

  • A deposit may be transferred to another order only if design or production work has not begun and no special materials have been purchased. Once work begins or materials are ordered, the deposit cannot be transferred.